What is expected of me?
Where do meetings take place?
How long is a standard meeting?
Will I and the person I’m meeting be sent a calendar invitation?
What happens if I’m running late or can’t attend at the last minute?
What happens if the sponsor doesn’t arrive?
Please use a dedicated broadband internet connection with minimum of 10Mbps up and down speed. Where possible, a cabled connection to the internet provides a better and more stable connection, however if connection is only possible via wi-fi, please ensure a strong signal by turning off or removing from the network any other internet enabled devices prior to the test and live broadcast session.
To test the speed of your connection, please log onto www.speedtest.net
- Windows OS: 7+ running latest version of Chrome, Firefox or Edge are preferred. IE 11 on Windows 10 is also supported.
- Mac OS: 10.10+ running or the latest version of Firefox or Chrome is preferred.
Positioning and background
It is worth considering the flooring and furniture in the area, fabrics can avoid muffles and echoes. Try to make your background as clear as possible – having distracting objects in the background can take away from the meeting.
To create the best frame for your image over webcam, please ensure the camera is positioned at eye level so that you are able to look directly into the lens. Ideally you should be far enough away from the lens to include your shoulders and upper chest in the frame, without too much space above your head.
If you are in a room without any natural light, switch the lights on in the room and also consider placing a standard lamp/bedside light with a lampshade next to your computer to put some light on your face.
If you have an angle poise lamp you could angle that into your face but if that’s a bit harsh you could always sellotape a piece of white paper to the front of the lamp, making sure you leave space around the lamp for air to circulate. Keep your camera on whilst testing the various lighting options to see what works best for you.
During the meeting
Please look at the camera when speaking and please keep eye contact. Mute your microphone when not speaking to help avoid any background noise influencing the meeting. If you share your desktop, ensure all other documents except the ones for the video are closed and minimize anything that may pop-up when sharing, for example other chats.
If you need further assistance, please email your TM Forum contact – we will be on hand if you need us.
Please contact us with any questions at [email protected]